Terms & Conditions

1. Acceptance of Terms

By visiting our website (https://www.rakebig.com), engaging Rakebig Services ("we," "us," or "our") for technical services, approving a written Statement of Work (SOW), or completing any payment transaction through our designated payment gateway (Razorpay), you ("Client," "Customer," or "User") agree to be legally bound by these Terms & Conditions, along with our Privacy Policy and Cancellation & Refund Policy.

If you are accepting these terms on behalf of a company, enterprise, or legal entity, you represent and warrant that you possess the legal authority to bind such entity to these provisions. If you do not agree with any part of these terms, you must refrain from commissioning our services or accessing our platforms.

2. Description of Services

Rakebig Services is a specialized technology agency delivering end-to-end software engineering, CRM customization, AI workflow automation, and cloud management solutions. Our core commercial offerings include:

Every custom project is executed under a distinct, mutually agreed Statement of Work (SOW), project brief, or formal quote specifying exact functional milestones, deliverables, and estimated timelines.

3. Client Obligations & Account Security

To ensure punctual project completion and maintain system integrity, the Client agrees to:

• Provide accurate, complete, and authentic commercial information, billing addresses, and technical requirements.
• Furnish necessary digital assets, logos, brand guidelines, staging credentials, server SSH keys, and third-party API keys within agreed project schedules.
• Participate in scheduled milestone reviews and provide written feedback or acceptance within five (5) business days of deliverable submission.
• Maintain strict confidentiality of any administrative accounts, sandbox credentials, or repository access granted by Rakebig Services.
• Ensure that all content, data, trademarks, or materials provided to Rakebig Services do not infringe any intellectual property rights or violate applicable laws.

4. Pricing, Invoicing & Razorpay Payments

All financial transactions conducted through our digital platforms or formal invoices adhere to transparent, secure billing standards.

4.1 Billing Models & Currencies

• Fixed-Price Milestones: Custom development and CRM builds are billed against structured deliverables (e.g., initial deposit before kickoff, alpha milestone, beta delivery, and final deployment sign-off).
• Monthly Retainers & Subscriptions: Cloud DevOps support, maintenance retainers, and dedicated developer squad services are invoiced on a recurring monthly or quarterly basis in advance.
• Currencies: Prices are quoted in Indian National Rupees (INR) for domestic customers, or United States Dollars (USD) / convertible foreign currencies for international clientele, inclusive or exclusive of applicable taxes as indicated on the invoice.
• Taxes: Invoices issued to Indian entities are subject to statutory Goods and Services Tax (GST). International clients are responsible for any applicable withholding taxes or cross-border payment transfer levies.

4.2 Payment Verification & Default

Services commence only upon confirmed receipt of the designated deposit or milestone advance. If an invoice remains unpaid past its due date (typically 7 calendar days from issuance), Rakebig Services reserves the right to pause active development, withhold staging environment access, or suspend non-critical automated support until payment clearance.

5. Electronic Delivery & Fulfillment Policy

Because Rakebig Services provides intangible digital services, custom software engineering, and cloud configurations,no physical goods or physical shipping are involved in our transactions.

5.1 Delivery Timelines

Delivery schedules are determined by the complexity of the agreed scope:

• Focused Perfex Modules & Integrations: Typically delivered within 2 to 4 weeks from project kickoff.
• Custom Web Applications & Full CRM Deployments: Typically delivered in 4 to 8 weeks in staged sprint releases.
• App Clones & Multi-Tenant SaaS Builds: Typically delivered in 8 to 12 weeks with staged alpha, beta, and release candidates.
• Immediate Cloud Setup & Consultations: Consultations and advisory sessions occur on the scheduled date booked via our scheduling system.

Delivery timelines are contingent upon the Client providing necessary assets, API access, and feedback without unreasonable delay.

6. Intellectual Property & Code Ownership

6.1 Client Ownership of Custom Deliverables

Upon 100% full and final settlement of all invoices associated with a bespoke project, Rakebig Services assigns and transfers full intellectual property ownership and copyright of the custom source code, unique design assets, and database schemas developed specifically for the Client under that project's Statement of Work.

6.2 Pre-Existing Frameworks & Open-Source Software

Certain deliverables incorporate open-source frameworks, runtime libraries, and third-party platforms (such as PHP, Laravel, Vue.js, Flutter, Docker, Linux, and the Perfex CRM core). These underlying components remain subject to their respective open-source licenses (e.g., MIT, BSD, Apache, or CodeCanyon Envato commercial licensing for Perfex CRM core). The Client is responsible for maintaining valid commercial licenses for any underlying third-party platforms they operate.

6.3 Agency Proprietary Tools

Rakebig Services retains ownership of its internal scaffolding tools, reusable boilerplate logic, developer utilities, and the proprietary architecture of its drop-in AI Widget service, granting the Client a non-exclusive, perpetual license to use embedded components necessary for the operation of the delivered software.

7. Confidentiality & Non-Disclosure

Both parties agree to treat all non-public technical information, business workflows, customer databases, software source code, financial quotations, and API secrets shared during the engagement as strictly confidential. Neither party shall disclose such confidential information to any third party without prior written consent, except to employees, contractors, or authorized sub-processors who require access for project execution and are bound by confidentiality obligations no less restrictive than these terms.

8. Third-Party APIs & Vendor Dependencies

Our custom software and AI workflows often integrate with external platforms, including but not limited to:

• Meta / WhatsApp Business API: For messaging, template management, and automated notifications.
• Payment Aggregators (Razorpay, Stripe): For online checkout and subscription billing.
• Large Language Model & AI Providers (OpenAI, Anthropic, Google Cloud): For generative intelligence, summaries, and agentic workflows.
• App Distribution Platforms (Google Play Console, Apple Developer): For mobile app review, distribution, and store listing policies.
• Cloud Infrastructure Providers (AWS, Hetzner, DigitalOcean, Cloudflare): For hosting and DNS management.

Rakebig Services is not responsible for service outages, rate limit modifications, pricing revisions, account suspensions, or policy enforcement enacted independently by these third-party platforms. Any third-party subscription or usage fees (e.g., WhatsApp conversation fees, OpenAI token costs, Google Play registration charges) are the direct financial responsibility of the Client.

9. Limited Warranty & Post-Launch Support

We pride ourselves on engineering robust, high-performance software. Every custom development project includes a30-calendar-day warranty period beginning on the date of final production deployment or code handover.

• Warranty Coverage: During this period, Rakebig Services will promptly diagnose and remedy any reproducible functional bugs or errors that deviate from the agreed project specifications at no additional cost.
• Exclusions: The warranty does not cover issues resulting from modifications made by the Client's internal team or third parties, unauthorized server configuration changes, upstream API changes by third-party vendors, or new feature requests outside the original SOW.
• Ongoing Maintenance: Following the expiration of the 30-day warranty, ongoing support, security updates, server monitoring, and feature extensions are available through our dedicated monthly maintenance plans.

10. Limitation of Liability & Indemnification

To the maximum extent permitted by applicable law, in no event shall Rakebig Services, its founders, directors, engineers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages—including loss of profits, data loss, business interruption, or reputation harm—arising out of or related to your use or inability to use the delivered software or services.

Our aggregate cumulative liability for any and all claims arising under an engagement, whether in contract, tort (including negligence), or otherwise, shall be strictly capped at the total amount actually paid by the Client to Rakebig Services for the specific service milestone giving rise to the claim during the preceding three (3) months.

11. Project Termination & Cancellation

Either party may terminate a project engagement by providing written notice if the other party materially breaches these terms and fails to cure such breach within fourteen (14) calendar days of receiving written notification.

Clients may request project cancellation prior to completion subject to our Cancellation & Refund Policy. In the event of cancellation, the Client shall remain liable for all work performed, hours logged, and milestones completed up to the effective date of termination. Any eligible refunds approved under our policy will be credited back to the original payment source via Razorpay within 5 to 7 business days.

12. Governing Law & Jurisdiction

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of law principles.

The parties mutually agree to attempt to resolve any dispute amicably through good-faith negotiation. If a dispute cannot be resolved within thirty (30) days, it shall be subject to the exclusive jurisdiction of the competent courts situated inJaipur, Rajasthan / New Delhi, India.

13. Contact Information

For legal inquiries, contract clarification, invoice verifications, or dispute notices, please reach out to our legal and compliance desk: