Intelligent Ticket Triage
High AccuracyAutomatically classify, prioritize, and route customer tickets to the right department with sentiment scoring.
AI ApplicationsIntelligent Workflows for Operations, Sales & Support
Practical AI automation built for how your business runs
Automate manual handoffs, ticket routing, and repetitive operational tasks. We build reliable, end-to-end AI automations that connect your CRM, WhatsApp, email, and databases into one cohesive machine.
Overview
Why this matters for your operations
Most operational work is repetitive: reading incoming emails, assigning leads to sales reps, typing invoice data into CRMs, and generating routine status reports.
Rakebig builds practical AI automation systems tailored to your specific process. We link frontier models with your existing software stack, eliminating mundane work so your team focuses on high-value client delivery.
Core Capabilities
Engineered for production scale & reliability
Automated Proposal & Quote Drafting
Sales VelocityAI synthesizes client notes and requirements into professional, scoped quotes ready for manager sign-off.
CRM & WhatsApp Synchronization
Unified DataEvery customer conversation on WhatsApp automatically logs into Perfex CRM with summarized action items.
Executive Summaries & Reports
Instant InsightsScheduled AI agents compile daily sales, pipeline updates, and support KPIs delivered to your Slack or WhatsApp.
How It Operates
The end-to-end data pipeline
01
Channel Listener
Webhooks listen to WhatsApp, email inboxes, support tickets, and CRM events.
02
AI Classification & Extraction
Model categorizes requests and extracts critical parameters.
03
Database & Tool Action
Executes CRM updates, notification dispatches, and document generation.
04
Review & Closure
Confirms delivery, logs to audit trail, and notifies relevant team members.
Measurable ROI
Outcomes that justify the investment
15+ hrsSaved Per Employee/Week
Reclaim repetitive administrative and clerical hours.
0 minLead Response Delay
Instantaneous qualification and CRM assignment for every new inquiry.
100%CRM Hygiene
Clean, consistent data and audit logs without manual entry.
Delivery Process
A clear 4-step path from scope to launch
- 01
Workflow Audit
We identify the 3 highest-ROI manual workflows draining your team's time.
- 02
Architecture & Integrations
We engineer prompt pipelines, safety checks, and API connectors.
- 03
Shadow Testing
We run the automation alongside your team to verify 100% accuracy on real traffic.
- 04
Full Automation & Monitoring
We launch live with 24/7 health monitoring and performance dashboards.
Common Questions
Frequently asked questions
Will this replace our existing employees?
No. Our AI automations handle the tedious, mechanical chores (data entry, copy-pasting, routing) so your team can focus on client relationships and complex problem-solving.
How reliable are these automations?
We build with strict deterministic validation and fallback logic. If an input is ambiguous, the system flags it for human review rather than guessing.
Can this connect directly to our Perfex CRM installation?
Yes. We specialize in Perfex CRM and can build custom modules or direct API bridges that read and write directly to your Perfex database.
What is the typical implementation timeline?
Most single-workflow automations ship in 2 to 3 weeks; full departmental operational automation takes 4 to 6 weeks.
Related Solutions
Complementary AI systems
Ready to automate with certainty?
Schedule a technical scoping session to map out your custom AI pipeline with our engineering team.