Omnichannel Deployment
Multi-ChannelDeploy across web widgets, WhatsApp Business API, Telegram, Slack, and in-app mobile chats from a single brain.
AI Applications24/7 Intelligent Brand Representation
AI assistants that actually know your business
Forget rigid rule-based bots that frustrate customers. We build contextual, LLM-powered AI assistants connected to your CRM, product catalog, and knowledge base that resolve inquiries in seconds.
Overview
Why this matters for your operations
Modern buyers expect immediate answers at 2 AM on a Sunday. Traditional chatbots fail because they rely on scripted decision trees that break on simple edge cases.
Rakebig engineers custom AI assistants powered by Retrieval-Augmented Generation (RAG) and tool calling. They ingest your support docs, inventory, and Perfex CRM records to answer accurately, schedule meetings, create tickets, and escalate complex issues to human agents seamlessly.
Core Capabilities
Engineered for production scale & reliability
CRM & Tool Calling
Active AgentYour assistant doesn't just chat; it checks order statuses, creates Perfex CRM tickets, updates client records, and triggers webhooks.
Hallucination Guardrails
Zero-HallucinationStrict factual guardrails ensure answers are grounded exclusively in your verified company knowledge base.
Human Handoff Protocols
Seamless SLAAutomatically detects sentiment and frustation, transferring context and chat history to your live support reps instantly.
How It Operates
The end-to-end data pipeline
01
Knowledge Ingestion
Embed your PDFs, HelpDesk docs, CRM data, and product catalogs into high-speed vector stores.
02
RAG & Context Retrieval
Retrieve semantic context instantly when a customer asks questions in any natural language.
03
Guardrails & Reasoning
Model evaluates prompt against safety rules, tone guidelines, and brand policies.
04
Action & Resolution
Generates grounded answers, updates CRM records, or triggers backend webhooks.
Measurable ROI
Outcomes that justify the investment
75-80%Deflection Rate
Standard repetitive tickets resolved without human intervention.
< 2 secResponse Time
Instantaneous contextual replies 24 hours a day, 365 days a year.
99.2%Factual Accuracy
Grounded strictly in your verified documentation and databases.
Delivery Process
A clear 4-step path from scope to launch
- 01
Knowledge & Persona Audit
We map your existing FAQs, support history, CRM data, and brand voice guidelines.
- 02
Vector Pipeline Setup
We configure semantic chunking, embedding models, and private vector storage for your company data.
- 03
Tool & API Integration
We wire the agent to your CRM, WhatsApp Cloud API, Cal.com scheduling, and ticket systems.
- 04
Pilot Testing & Red Teaming
We stress-test edge cases, adversarial prompts, and accuracy before deploying to live traffic.
Common Questions
Frequently asked questions
How does the AI assistant learn about our specific products and services?
We connect your internal documentation, knowledge base, PDF manuals, website content, and Perfex CRM records to a dedicated vector database via secure RAG pipelines. It constantly stays synchronized with your updates.
Can the chatbot take real actions like booking meetings or updating tickets?
Yes. Using LLM function calling and secure REST APIs, the assistant can create tickets, book appointments via Cal.com, look up customer invoice statuses, and trigger automated notifications.
What happens if the AI encounters a question it cannot answer?
When confidence is low or when sentiment analysis detects customer urgency, the assistant smoothly notifies your human team via Slack, email, or Perfex ticket, passing the full conversation context.
Is our customer data kept private and secure?
Absolutely. We build with enterprise privacy standards: data is encrypted in transit and at rest, and your proprietary knowledge is never used to train public foundational models.
Related Solutions
Complementary AI systems
Ready to automate with certainty?
Schedule a technical scoping session to map out your custom AI pipeline with our engineering team.