SLA
24/7 SLA-Backed Emergency Incident Response
Guaranteed 15-minute response time for critical production outages with direct engineer phone access.
Open Source Operations · 100% Self-Hosted
Enjoy self-hosted freedom without the server management headaches
The biggest fear of self-hosting is: 'Who fixes it when it breaks at 2 AM?' With Rakebig's managed SLA support, our DevOps engineers handle routine OS upgrades, database tuning, backup verification, and emergency incident resolution 24x7.
Software Technologies:Linux SysAdminPostgreSQL TuningAutomated BackupsDocker HealthSLA Monitoring
24/7/365Active Monitoring
<15 MinCritical Incident Response
WeeklyProactive Security Patching
DailyTested Backup Restores
Production Capabilities
Enterprise-grade features & operational standards
We don’t just install default packages; we engineer production-hardened deployments tuned for performance, privacy, and continuous uptime.
Updates
Proactive Security & Kernel Patching
Weekly scheduled updates of Linux kernel packages, Docker runtime, and open-source application software.
Database
Database Maintenance & Query Tuning
Automated PostgreSQL VACUUM ANALYZE, slow query log inspections, and table re-indexing for fast responsiveness.
Backups
Automated Disaster Recovery Testing
We don't just take backups; we spin up test sandboxes every month to verify backup dumps actually restore cleanly.
Storage
Disk & Log Hygiene Automation
Automated pruning of unused Docker images, systemd journal logs, and cache temporary files to prevent disk-full crashes.
Reporting
Monthly Executive Health Reports
Transparent monthly reports detailing server uptime, resource usage trends, applied patches, and recommendations.
Deployment Blueprint
How our deployment & operational flow works
From initial requirements assessment to live production orchestration, backup verification, and continuous defense.
01
Continuous Telemetry
Server metrics and heartbeat pings verified every 30 seconds across redundant global probe locations.
02
Threshold Warning
If memory, disk space, or CPU spikes past 85%, automated remediation scripts and on-call alerts trigger.
03
Engineer Intervention
Our sysadmin logs in via encrypted jumpbox, inspects root cause, fixes the issue, and stabilizes service.
04
Post-Mortem & Preventative Fix
We document the incident, patch the vulnerability or optimize configuration, and update recovery runbooks.
Technical Architecture
Supported infrastructure & technologies
Proven open-source tools and container runtimes deployed on reliable cloud or bare-metal Linux servers.
Monitoring & Probes
Uptime KumaBetter StackPrometheus Node ExporterBlackbox Exporter
Automation & Patching
Ansible PlaybooksUnattended-UpgradesWatchtower (Staged)
Databases Tuning
pg_stat_statementsPgbouncerMySQL TunerRedis CLI
Escalation
PagerDutyDirect Telephone HotlinePriority WhatsApp Group
Delivery Process
Step-by-step rollout roadmap
A clear 4-stage deployment methodology ensuring seamless migration, zero data loss, and thorough team handover.
Phase 01
Infrastructure Handover & Audit
Onboarding your servers, documenting architectures, cataloging credentials, and setting up jumpbox access.
Phase 02
Telemetry & Monitoring Agents
Installing lightweight monitoring probes to establish performance baselines and alert rules.
Phase 03
Backup & Recovery Verification
Validating your current backup pipeline and conducting a mock test restoration.
Phase 04
Active 24/7 SLA Coverage
Continuous round-the-clock monitoring, routine maintenance, and dedicated emergency support.
Measurable ROI
Real business impact of self-hosting
Eliminate recurring licensing overhead, achieve complete data sovereignty, and enjoy fast private performance.
99.95%
Uptime Guaranteed
Proactive preventive maintenance keeps servers running continuously without surprises.
<15 Min
Emergency SLA
Rapid engineer escalation when production services experience issues.
100%
Peace of Mind
Never worry about 2 AM database crashes or unapplied zero-day CVE vulnerabilities.
Zero
In-House Sysadmin Overhead
Save tens of thousands compared to hiring full-time dedicated in-house DevOps staff.
Clear Answers
Frequently asked questions
Common questions regarding server requirements, data privacy, migration, and ongoing SLA maintenance.
How fast do you respond when our server goes down?
For critical outages (service inaccessible), our SLA guarantees engineer response within 15 minutes, 24 hours a day, 365 days a year.
Do you update software during business hours?
No. Routine package updates, kernel patches, and database maintenance are strictly scheduled during your company's off-peak maintenance window.
Can we reach out via WhatsApp or phone call for emergencies?
Yes. All managed SLA clients receive direct emergency phone access to our on-call engineering leads and a dedicated WhatsApp operations group.
Do you handle custom software written by other developers?
Yes. We maintain servers running custom Laravel, Vue, Flutter backends, Perfex CRM, and standard open-source applications.
Can we cancel the managed plan at any time?
Yes. Our managed plans are month-to-month with no long-term lock-in.
Complementary Offerings
Related open-source services & platforms
Explore other ways we help growing teams take control of their digital infrastructure.
Take Control of Your Data
Ready to deploy your private Managed Maintenance & SLA Support?
Schedule a 30-minute architectural consultation with our DevOps leads. We’ll calculate your exact server requirements, plan your data migration, and provide a fixed-price deployment quote.
Have an urgent server outage or migration deadline? Call our priority tech support desk at +91 97825 33298 (Mon–Sat, 10–7 IST).